Words That Harm, Words That Heal - by Garner Thomson

Now compare these conditions with what can happen when a patient is facing a challenging consultation, has been admitted to hospital or is facing a battery of complex tests. Food, clothing and contact with the outside world may be strictly controlled. The 'experts' use unfamiliar and distinctive terminology derived from an arcane science. Sometimes the patient is kept in the dark about the significance of medical or surgical procedures. The doctors and nurses may be perceived as mysterious and powerful figures with the authority to decide who lives or dies. Questioning or criticism, especially of senior clinical personnel, is discouraged or ignored.
- This is very serious surgery and there are risks attached to it. You will experience pain afterwards and it will be several weeks before you'll be able to move around comfortably. (A surgeon to a pre-surgical patient)
- You can't possibly be ready to deliver. You're not in enough pain, yet. (A midwife to a woman in labour)
- People who take this medication often have dizziness or tingling in the hands and feet. Read the list of other side-effects inside the box and tell your doctor about any others you get. (A pharmacist dispensing a prescription)
- The surgeon: "This is serious surgery and there are risks, but we have a highly trained and experienced team looking after you. Some people have some pain afterwards, but it may well be less than expected, and we'll do everything we can to have you up and about as soon as possible."
- The midwife: "Not everybody's as relaxed as you seem to be when they're ready to deliver, and you seem really comfortable. Let's check and see how close you are now so we can make sure it continues to go smoothly."
- The pharmacist: "I think you'll find this really helps. Some people who take this have dizziness or tingling in the hands and feet, but most people find it very easy to take. The drug companies list all possible side-effects, even when only one or two people might have had them. Read the list and tell your doctor about any you might have, but most people have only good results."
Garner Thomson, NLP Master Practitioner and Trainer, and founder and training director of the Society of Medical NLP, is the creator of the Medical NLP programme taught to doctors, psychologists, psychiatrists, nurses, allied health professionals and medical students since 1996. Trained in NLP by Dr Richard Bandler, and with a background in psychology, communications, Ericksonian hypnotherapy and trans-cultural and integrative health-care approaches spanning more than 30 years, he also runs a busy Medical NLP and Hypnotherapy practice in London, mostly by referral from doctors in primary and secondary care. He writes and lectures widely, and appears on radio and television, both as presenter and guest. He is the author of Magic in Practice, Introducing Medical NLP – The Art and Science of Language in Healing and Health (Hammersmith Press 2008), editor of Richard Bandler’s Guide to Trance-formation (HCI and HarperCollins 2009), and co-author with Dr Bandler of the forthcoming book, Living Up – The Technology of Hope, Health and Happiness.
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