The feelings of happiness and joy I left with after attending the course were both welcomed and refreshing. I work as a volunteer for our local advice centre (CAB) and my learnings were but to full use yesterday, I was able to answer twice as many calls from people seeking help by using my new communication skills and taking my past experience as a successful telesales person from 20 years ago, it didn't go unnoticed by the manager, my face to face interviews had positive outcomes regardless of the amount of help we could offer, people left self empowered and most important smiling, as I deal with homelessness and debt this was amazing to experience.
As a mother of young twins I have been able to keep the happiness flowing in our home and the small changes in my choice of words and tone of voice are having a positive effect, this is a gift I feel privileged to use and understand.
And lastly my motivation to get my business up and running is following over now I have a good plan and a clear picture of how to proceed, this was something I wanted to happen and my goal before attending the course, I was amazed that as the week proceeded my priorities of what I thought I wanted changed, the most important thing in my life now is to be happy and enjoy this wonderful life I am privileged to live.
I can say with confidence this is much more than a course and I feel honoured to have spent time with such wonderful people both my fellow students and the trainers alike. When I lost my mum 18 months ago, I also lot a piece of myself and you all helped me find that missing piece and for that I will be eternally grateful. John and Kathleen are inspirational people and Richard has a spot in my heart forever, the respect I have for this man does not have a word I can use.